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Operating standard

The operating standard we put in every contract.

The commitments and the stack we run end-to-end — from infrastructure and security to response times and confidentiality. The same way for every client.

How we run support

What we put in every contract.

01

Optimized and secure IT infrastructure.

We want your IT infrastructure to operate at peak performance and security, so you can focus on what really matters: your business.

02

Our commitment, your peace of mind.

Trust us to handle your IT needs with the highest level of efficiency, professionalism, and dedication.

03

Proactive and reactive support.

Our team stays one step ahead — identifying and resolving potential issues before they impact your operations, and is available 24/7 to respond promptly to any emergency.

04

Guaranteed response time.

Time is critical in today's business environment. We pledge fast and efficient response to every request — resolving most issues as quickly as possible to minimize unplanned downtime.

05

Transparency and communication.

We keep you informed at all times about the status of your systems, progress on issue resolution, and any significant change in the technology landscape that may affect your business.

06

Confidentiality.

We implement the strongest security measures to protect your systems and data from external or internal threats, and respect the confidentiality of your information — never disclosed without your express consent.

Capabilities

Platforms, tools, and stacks we run in production.

A working list of the technologies our engineers hold hands-on experience with — covering enterprise infrastructure, security, observability, development, and ITSM.

Cloud & Virtualization
  • Azure
  • AWS
  • GCP
  • VMware ESXi · vCenter
  • VMware Aria Operations / Logs
  • SRM VMware
  • Storage · SAN · vSAN
  • PowerStore Manager
  • Dell RecoverPoint · AppSync
  • Dell Secure Connect Gateway
Microsoft Ecosystem
  • Windows Server
  • Exchange Server / Online
  • Microsoft 365
  • MS Intune
  • MS ADFS · Active Directory
  • AD Manager · Audit
  • MS Entra ID · Connect
  • MS Certified Authority
  • MS WSUS
  • DNS · DHCP
  • MS Power BI
Networking & Security
  • Networking LAN · WAN · WiFi
  • Firewalls · Cisco · Fortinet
  • Cisco DUO
  • Qualys
  • CIS Controls
  • CrowdStrike
  • Bitdefender
  • Content Filtering · Barracuda
  • Password Manager Pro (PMP)
Backup & Continuity
  • Veeam
  • ARCserve
  • File Servers · FTP
Monitoring & ITSM
  • PRTG
  • CA ITCM · ServiceDesk
  • InvGate
Business Applications
  • Oracle JD Edwards
  • SAP Business One
  • Microsoft Dynamics 365
  • Salesforce
  • HubSpot
Operating Systems
  • Windows Server
  • Windows 11 / 10
  • Red Hat Enterprise Linux
  • Ubuntu Server
  • Debian
  • macOS
  • IBM AIX
Databases & Data
  • SQL Server
  • Oracle Database
  • PostgreSQL
  • MySQL · MariaDB
  • MongoDB
  • Redis
  • Power BI
  • Azure Data Factory
Development
  • Java
  • .NET · C#
  • Node.js
  • Next.js
  • Vite · Astro
  • React Native
  • Flutter
  • Swift · Kotlin
  • Python
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